NPS Software for B2B Companies: Track Account Health at Scale
Most B2B teams run NPS once a quarter, wait weeks for results, and by the time they act, the renewal conversation is already lost. Feedaura gives you continuous NPS for B2B with account-level insight summaries and real-time alerts so your CS team moves before churn becomes a conversation.
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Collect via link, QR, or embedded widget
Multi-channel
Share a standalone link, print a QR code, or embed with one script tag — responses land in the same dashboard regardless of source.
Standalone link
QR code
1-script embed
AI groups open-text responses automatically
Thematic AI
Sentiment detection and thematic categorisation run on every response. No manual tagging or spreadsheet exports needed.
Sentiment detection
Theme clustering
Weekly AI report
Responses translated to English automatically
Multilingual
Attendees reply in any language — Feedaura translates everything to English before analysis so insights are always readable.
Auto-translate
30+ languages
Unified dashboard
14+
field types
60s
to go live
∞
industries
What You Get with Feedaura
Built for teams who take feedback seriously
Account-Level NPS, Not Just Averages
Aggregate scores by account, segment, or contract tier so your CS team sees which logos are at risk — not just what the overall number is. NPS for B2B only works when it surfaces the signal behind the score, not just the score itself.
Filter NPS responses by account, plan tier, or renewal date
Identify detractor clusters within a single account before escalation
Track score movement over the full account lifecycle, not just point-in-time
AI That Reads Between the Lines of Verbatim Feedback
B2B respondents rarely say what they mean in a single sentence — they hedge, they qualify, they half-complain. Feedaura's AI refines fragmented verbatims, auto-tags themes like onboarding friction, support gaps, and pricing tension, and delivers a weekly summary your CS leads can actually act on.
Auto-tagging across categories: onboarding, support, pricing, integrations, ROI
Sentiment scoring per verbatim so you rank detractor urgency, not just volume
Weekly AI summary delivered to your team without manual analysis overhead
Continuous Collection Without Survey Fatigue
Quarterly NPS cadences miss the moments that matter — a failed integration, a slow support ticket, a missed QBR. Feedaura's lightweight widget collects in-product NPS passively and contextually, tied to the exact page or workflow where the experience broke down.
Trigger NPS surveys based on product events, milestones, or time-in-app
Source-page metadata captures exactly where in your product friction lives
Under 15KB async load means no engineering pushback on the embed
Real-Time Alerts on the Accounts That Cannot Wait
When a key account submits a 0 or 1, your CS team needs to know before that contact emails your AE. Feedaura fires instant Discord and Telegram alerts on critical detractor submissions, including the verbatim, the source page, and the account context.
Instant alerts scoped to detractor scores from named accounts or high-ARR segments
Verbatim, OS, location, and source page included in every alert
No middleware required — alerts wire directly to your existing CS communication stack
Transform Feedback into Growth
Our AI-powered platform delivers measurable results that drive business success
How It Works
Up and running in minutes, not months
Embed in Your Product
Drop one script tag into your web app and your in-product NPS widget is live across all pages in under 60 seconds, with zero impact on load performance.
Send via Account Link
Generate a standalone NPS form link and distribute it through your CS outreach, onboarding sequences, or QBR follow-up emails — no engineering work required.
Segment by Account and Tier
Use the analytics dashboard to filter NPS results by source page, account segment, or submission date so your CS team sees the accounts that need attention first.
Act on Weekly AI Summaries
Receive AI-generated insight reports each week that surface recurring themes, flag at-risk accounts, and suggest roadmap and retention actions your team can execute immediately.
Who is this built for?
Frequently Asked Questions
Everything you need to know
NPS for B2B Teams That Cannot Afford to Miss a Churn Signal
Stop collecting quarterly scores that tell you what already happened — start seeing account-level sentiment in real time, before your next renewal conversation is already lost.
No credit card required · Live in under 60 seconds