Know Which Clients Are About to Leave You
The best NPS survey tools for service-based businesses do more than calculate a score — they tell you who is at risk, why, and what to fix before a client quietly moves to a competitor. Feedaura collects, categorizes, and summarizes every loyalty signal so your team responds to reality, not assumptions.
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Collect via link, QR, or embedded widget
Multi-channel
Share a standalone link, print a QR code, or embed with one script tag — responses land in the same dashboard regardless of source.
Standalone link
QR code
1-script embed
AI groups open-text responses automatically
Thematic AI
Sentiment detection and thematic categorisation run on every response. No manual tagging or spreadsheet exports needed.
Sentiment detection
Theme clustering
Weekly AI report
Responses translated to English automatically
Multilingual
Attendees reply in any language — Feedaura translates everything to English before analysis so insights are always readable.
Auto-translate
30+ languages
Unified dashboard
14+
field types
60s
to go live
∞
industries
What You Get with Feedaura
Built for teams who take feedback seriously
Collect NPS at Every Client Milestone
Deploy NPS surveys at onboarding, delivery, and renewal without engineering help
Standalone links for post-call or post-project email follow-ups to any client segment
All responses unified in one dashboard regardless of which channel collected them
AI That Reads the Reason Behind the Score
Auto-tagging by service-specific issue categories without manual setup
Sentiment scoring separates momentarily frustrated clients from structurally disengaged ones
Fragmented or vague open-ended responses are refined into clear, actionable signals
Weekly NPS Trend Reports That Drive Decisions
Weekly AI summaries with trend direction and suggested operational priorities
Segment-level NPS breakdowns by client type, project size, or acquisition channel
Shareable reports that align account managers, delivery leads, and leadership on one truth
Instant Alerts When a Client Signals Risk
Real-time detractor alerts delivered to Discord or Telegram the moment they submit
Configurable sensitivity thresholds so only high-priority churn signals trigger notifications
Client metadata — page source, location, device — included so your team has full context
Transform Feedback into Growth
Our AI-powered platform delivers measurable results that drive business success
How It Works
Up and running in minutes, not months
Deploy Your NPS Survey
You embed the feedback widget on your client portal or generate a standalone link for post-delivery emails and your first NPS responses start arriving within the hour.
AI Tags Every Response
Feedaura automatically scores sentiment, tags issue categories, and translates responses from any language the moment each submission lands in your dashboard.
Get Alerted on Risk
When a detractor or high-frustration response is submitted, your team receives an instant notification in Discord or Telegram with full client context attached.
Act on Weekly Summaries
You review your AI-generated insight report each week, identify which service gaps are trending, and brief your delivery team on exactly where client loyalty is eroding.
Who is this built for?
Frequently Asked Questions
Everything you need to know
Also relevant
The Best NPS Survey Tools for Service-Based Businesses Close the Loop Before Clients Walk Away
Deploy your first NPS survey today and start seeing the loyalty signals your account check-ins are missing.