What is NPS software?

NPS (Net Promoter Score) software helps you send the standard 0-10 loyalty question to customers, calculate your score, and track it over time. The best NPS software also analyzes the open-ended follow-up comments - which is where the real insight lives.

Why does the NPS comment matter as much as the score?

The number tells you sentiment. The comment tells you why. A score of 6 could mean a pricing complaint, a support issue, or a missing feature - they all look the same in the chart. Feedaura's AI reads every comment, groups them by root cause, and tells you exactly what's driving your detractors and promoters.

Can I embed an NPS survey directly on my website?

Yes. Feedaura's widget supports NPS-style rating questions with follow-up text fields. Embed it on your site and trigger it after key moments - post-purchase, end of onboarding, or after a support interaction.

Is Feedaura's NPS tool free?

The free plan includes NPS collection via widget and shareable URL, plus a basic dashboard. AI analysis of the open-ended comments is on paid plans. You can start measuring NPS immediately at no cost.

NPS collection + AI analysis

NPS Software That Explains the Score, Not Just Shows It

Name: Nps Software With Ai Analysis for SaaS and Product Teams | Feedaura
Brand: Feedaura

Your NPS score tells you how many promoters and detractors you have. Feedaura tells you why - by automatically analyzing every open-ended comment attached to the rating.

Set up NPS surveys free

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Collect via link, QR, or embedded widget

Multi-channel

Share a standalone link, print a QR code, or embed with one script tag — responses land in the same dashboard regardless of source.

Standalone link

QR code

1-script embed

AI groups open-text responses automatically

Thematic AI

Sentiment detection and thematic categorisation run on every response. No manual tagging or spreadsheet exports needed.

Sentiment detection

Theme clustering

Weekly AI report

Responses translated to English automatically

Multilingual

Attendees reply in any language — Feedaura translates everything to English before analysis so insights are always readable.

Auto-translate

30+ languages

Unified dashboard

14+

field types

60s

to go live

∞

industries

94%Root analysis

30sInitial setup

10xInsight speed

30+Global support

What You Get with Feedaura

Built for teams who take feedback seriously

NPS Collection Built In

0-10 rating scale plus open-ended follow-up question.

Embed on your website or share via email link.

No login required for respondents - response rates stay high.

AI Explains Every Score

Open-ended NPS comments automatically categorized by theme.

Detractor feedback grouped by root cause - not just a list of complaints.

Promoter comments reveal what's working - reinforced, not ignored.

Track NPS Over Time

See how your score trends after product changes or campaigns.

Segment NPS by customer type, plan, or acquisition source.

Export full NPS reports for leadership or investor reviews.

Act on Detractor Feedback Fast

Real-time alerts when detractor responses come in.

Categorized root causes let you address systemic issues, not one-offs.

Transform Feedback into Growth

Our AI-powered platform delivers measurable results that drive business success

10,000+

Feedback analyzed

97%

Insight accuracy

+25%

Customer retention

+15%

ROI increase

How It Works

Up and running in minutes, not months

Set up your NPS survey

Configure your 0-10 scale and follow-up question. Done in under a minute.

Send to customers

Embed on your site, send via email link, or trigger after key product events.

AI analyzes the comments

Every open-ended response is categorized by theme and scored automatically.

You know exactly why

Not just a number - a clear picture of what's driving promoters and detractors.

For Product Teams

Who is this built for?

Tailored for SaaS founders, product managers, and UX designers who need to catch bugs quickly, prioritize feature requests, and reduce user churn natively inside their app.

Frequently Asked Questions

Everything you need to know

Also relevant

Customer feedback software Best customer feedback software Collect customer feedback AI feedback analytics

NPS collection + AI analysis

Know your score. Know your why.

Feedaura collects NPS and automatically explains the reasons behind every rating - so you can actually improve the number.

Set up NPS free

No credit card required · Running in under a minute