NPS Software That Explains the Score, Not Just Shows It
Your NPS score tells you how many promoters and detractors you have. Feedaura tells you why - by automatically analyzing every open-ended comment attached to the rating.
What You Get with Feedaura
Built for teams who take feedback seriously
NPS Collection Built In
0-10 rating scale plus open-ended follow-up question.
Embed on your website or share via email link.
No login required for respondents - response rates stay high.
AI Explains Every Score
Open-ended NPS comments automatically categorized by theme.
Detractor feedback grouped by root cause - not just a list of complaints.
Promoter comments reveal what's working - reinforced, not ignored.
Track NPS Over Time
See how your score trends after product changes or campaigns.
Segment NPS by customer type, plan, or acquisition source.
Export full NPS reports for leadership or investor reviews.
Act on Detractor Feedback Fast
Real-time alerts when detractor responses come in.
Categorized root causes let you address systemic issues, not one-offs.
Connect to Slack or Jira to route critical NPS feedback to the right team.
How It Works
Up and running in minutes, not months
Set up your NPS survey
Configure your 0-10 scale and follow-up question. Done in under a minute.
Send to customers
Embed on your site, send via email link, or trigger after key product events.
AI analyzes the comments
Every open-ended response is categorized by theme and scored automatically.
You know exactly why
Not just a number - a clear picture of what's driving promoters and detractors.
Frequently Asked Questions
Everything you need to know
Know your score. Know your why.
Feedaura collects NPS and automatically explains the reasons behind every rating - so you can actually improve the number.
No credit card required · Running in under a minute