How to get feedback from staff in a restaurant?

Your staff are on the front lines and often see operational friction points before guests do. However, many are afraid to speak up to management.

How to Fix It:

1. Anonymous Pulse Surveys: Every week, ask three questions: 'What was the biggest bottleneck today?', 'Do you have the tools you need?', and 'Who on the team crushed it this week?'.
2. The 'Pre-Shift' Minute: Spend one minute during the pre-shift briefing asking for one 'observation' from the floor.
3. Close the Loop: If you change a workflow based on staff feedback, announce it. This builds a culture where feedback is valued.