Finally Make Sense of Your Open-Ended Customer Feedback
Open-ended responses are the most valuable feedback you collect - and the hardest to analyze. Feedaura's AI copilot reads every free-text response, extracts the themes, and turns a pile of text into a clear list of what customers are really saying.
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How was your experience? We'd love to hear from you.
Collect via link, QR, or embedded widget
Multi-channel
Share a standalone link, print a QR code, or embed with one script tag — responses land in the same dashboard regardless of source.
Standalone link
QR code
1-script embed
AI groups open-text responses automatically
Thematic AI
Sentiment detection and thematic categorisation run on every response. No manual tagging or spreadsheet exports needed.
Sentiment detection
Theme clustering
Weekly AI report
Responses translated to English automatically
Multilingual
Attendees reply in any language — Feedaura translates everything to English before analysis so insights are always readable.
Auto-translate
30+ languages
Unified dashboard
14+
field types
60s
to go live
∞
industries
What You Get with Feedaura
Built for teams who take feedback seriously
Extracts Themes from Unstructured Text
Reads every open-ended response and identifies what customers are talking about.
Works on widget feedback, form responses, NPS comments, or CSV imports.
No prompt engineering - works out of the box on any open-ended data.
Sentiment Behind Every Theme
Not just what customers talk about - how they feel about each topic.
Positive and negative sentiment tracked separately per theme.
Alerts when negative sentiment on a specific topic spikes.
From 500 Responses to 5 Themes
Reads every individual response, surfaces the 5–10 things customers keep saying.
Groups similar feedback automatically - no manual coding required.
Most frequent and most critical issues ranked at the top.
Shareable Analysis Dashboard
Filter by theme, date, sentiment, or source channel.
Export structured reports for product, CX, or research teams.
Import any existing CSV - analyze historical data immediately.
Transform Feedback into Growth
Our AI-powered platform delivers measurable results that drive business success
How It Works
Up and running in minutes, not months
Collect or import responses
Use the widget, share your form URL, or upload a CSV of existing open-ended feedback.
AI reads every response
Each piece of free text is read, categorized, and sentiment-scored - automatically.
Themes surface in your dashboard
Instead of 500 individual responses, you see the top themes ranked by frequency and severity.
You understand what customers mean
Not just what they wrote - what they were actually trying to say.
Who is this built for?
Feedaura vs manual open-ended analysis
Frequently Asked Questions
Everything you need to know
Also relevant
Turn a pile of open-ended responses into actual insight
Feedaura's AI reads every response and extracts the themes. You see what customers are really saying - in minutes.
No credit card required · Import existing feedback in minutes